I’m British but live in the French Alps and bought a Rab Nexus Women's Hoody In the summer from a small outdoor shop in Grassington whilst visiting family. Returned home to France and noticed a hole in the material on the cuff, 3 pin holes on the left arm by the Rab logo and a couple of pin holes on the right sleeve. Having heard great things about their customer service I contacted them direct and they have unhelpfully referred me back to the supplier. Living in France, it would be far easier to deal with them direct and cut out the ‘middleman’. Disappointed with their customer service.
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
