I sent away a 10 year old event waterproof jacket to the repair service to replace 2 zips. I got an email reply that stated that to repair the jacket may cause extra damage due to the age of the jacket but offered a full refund of the repair fee, recycle the jacket and they gave me a goodwill discount off a new jacket from their website. I've just ordered a new Rab jacket and am looking forward to it's arrival. Well done Rab.
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
