2 coats in 2 years because the valiance isn't waterproof and the down pools. Customer service takes days to get back to you on email, and they turn their phones off during the day. Sent the coat back to get it washed and reproofed, twice, and twice it came back no better. When it takes 2+ weeks for the coat to be sent off and returned, and costs £33, and the coat costs £300 things begin to not add up. Terrible and stressful experience with awful customer service. Don’t get me wrong, the warranty is great and to replace a coat is really good. But when it takes months to arrange whats the point because all that time you don’t have a coat.
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
