I recently returned my jacket to Rab due to a broken zip. As the jacket was only 2 years old I enquired if it was still under warranty and they said yes! After returning the jacket under the warranty, they fixed the zip and sent it back to me. Unfortunately it failed again so they sent a courier to collect it for another repair.To my amazement, they replaced the jacket and gave me a new one as they deemed the zip repair not possible. To receive a new jacket was a surprise and the service and support given is highly commendable.As a loyal Rab customer, this service means I will continue to be a loyal customer!!
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Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
