I had a breakdown that damaged my wheel and my car needed to be towed. RAC refused to tow my car because the breakdown “caused damage” to my vehicle, which makes no sense, since every breakdown involves some form of damage visible or not.On top of this, I am more than 1,000 km from my home. My policy clearly states that if my vehicle cannot be repaired within 24 hours, RAC will cover accommodation for up to 5 days. When I contacted them, they simply claimed my breakdown wasn’t “serious enough.” This condition does not appear anywhere in the policy — the wording only specifies that the car must be out of use for more than 24 hours.As a result, I’ve been stranded, forced to pay for 10 days in a hotel out of my own pocket, while RAC refuses to take any responsibility.This is by far the most useless roadside assistance insurance I have ever purchased. They do not honor their own policy, they shift the responsibility back to the customer, and they provide zero real support when you need it most.
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