Review Time
Very sneaky! I purchased travel insurance with RAC and my flight was cancelled due to the flight provider having technical difficulties - while we received a refund from the airline on the original flight, there was $3,500 in additional costs that resulted as a consequence of the cancellation and it is listed deep in the T&Cs that they won't cover if the flight provider cancels, which I'd say is a fairly common occurrence in the journey of travel (especially in Europe), and something as a traveller you'd expect to be covered for. I've purchased travel insurance through RAC a couple of times and have never in my life made a claim, so I can say with confidence I'll never use them again! Very disappointing.
Very sneaky! I purchased travel insurance with RAC and my flight was cancelled due to the flight provider having technical difficulties - while we received a refund from the airline on the original flight, there was $3,500 in additional costs that resulted as a consequence of the cancellation and it is listed deep in the T&Cs that they won't cover if the flight provider cancels, which I'd say is a fairly common occurrence in the journey of travel (especially in Europe), and something as a traveller you'd expect to be covered for. I've purchased travel insurance through RAC a couple of times and have never in my life made a claim, so I can say with confidence I'll never use them again! Very disappointing.
DO NOT USE RAC TRAVEL INSURANCE. Once RAC have your money, and an incident takes place and you need help, they will NOT. They will simple pass the buck to Tokio Marine. Tokio Marine are hopeless and will demand document after document, after document..... full 2 years of medical history.....I wish I read these reviews.RAC want authority from my hospitalised son before they will speak to me. I asked for the authorisation form and I will take it to the hospital and get him to sign (despite being treated and heavily medicated) and RAC told me they can't send me the form because I'm not authorised and can only send it to my son.
DREADFUL! I bought RAC Silver Essential Multi-trip insurance and submitted a claim on 17th September for travel expenses when taken ill on a trip to Albania. Originally, I was told to expect a reply within 21 days. I have chased and chased... nothing! It is now 3 months since I lodged the claim and still no response. I've also tried calling but get stuck in a queue. AVOID!
I took a holiday to Thailand last November and had a very bad accident resulting in 3 fractures on my pelvis, taken to Bankok hospital, they contacted RAC insurance who didn’t hesitate to approve anything that needed doing, X-ray scans MRI. I was repatriated home 2 weeks later, accompanied by a wonderful doctor and nurse.I am so grateful to RAC insurance, they took a lot of stress away and were so helpful.
Absolutely disgraceful if you think you might get a family court matter don’t use tax travel insurance had to cancel my holiday due to it being a family matter they declined my claim and told me to suck up the loss refused to refund my money will be seeking court action have also filled a full complaint traveler beware!!!
I would give minus stars if this were possible. DON’T USE THIS TRAVEL INSURANCE. My husband suffered a stroke two months ago, shortly before our travel date and I am still awaiting settlement. It is virtually impossible to contact this company by phone but they have sent placatory emails thanking me for my patience!! The claim is straightforward and was accompanied by all the necessary documentation. I have today spent 40 minutes waiting on the phone because I was determined to speak to someone and have been told once again that my claim is being processed - the equivalent of ‘it’s in the post”. Incidentally my daughter who was on the same trip and insured by Barclays Bank had her claim settled and the money in her bank within three days. AVOID RAC INSURANCE LIKE THE PLAGUE.
I had a breakdown that damaged my wheel and my car needed to be towed. RAC refused to tow my car because the breakdown “caused damage” to my vehicle, which makes no sense, since every breakdown involves some form of damage visible or not.On top of this, I am more than 1,000 km from my home. My policy clearly states that if my vehicle cannot be repaired within 24 hours, RAC will cover accommodation for up to 5 days. When I contacted them, they simply claimed my breakdown wasn’t “serious enough.” This condition does not appear anywhere in the policy — the wording only specifies that the car must be out of use for more than 24 hours.As a result, I’ve been stranded, forced to pay for 10 days in a hotel out of my own pocket, while RAC refuses to take any responsibility.This is by far the most useless roadside assistance insurance I have ever purchased. They do not honor their own policy, they shift the responsibility back to the customer, and they provide zero real support when you need it most.
I have applied for a International Licence again and was asked what the travel dates were as part of the application yet received it with a 12 mth expiry from date of application? Blatant ripoff! Why not ask the question would you like it to start from this date? So now I've paid for a 10mth licence instead of 12 mths. Why even bother asking the question when it suggests the 12mth issue would apply and be activated from travel date!?
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