I would give minus stars if this were possible. DON’T USE THIS TRAVEL INSURANCE. My husband suffered a stroke two months ago, shortly before our travel date and I am still awaiting settlement. It is virtually impossible to contact this company by phone but they have sent placatory emails thanking me for my patience!! The claim is straightforward and was accompanied by all the necessary documentation. I have today spent 40 minutes waiting on the phone because I was determined to speak to someone and have been told once again that my claim is being processed - the equivalent of ‘it’s in the post”. Incidentally my daughter who was on the same trip and insured by Barclays Bank had her claim settled and the money in her bank within three days. AVOID RAC INSURANCE LIKE THE PLAGUE.
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