Took out travel insurance with rac because i have everything with them. Made a medical claim and at first they were helpful with the claim.After a while I get a call from someone there and they said it was approved, waited about a month heard nothing then rang them and was told I have to re apply after I already sent everything to them.I did that and followed up with it and was told someone will call me back from claims.I get a call from someone saying it is in the que, how long is this que I wonder?I asked why do I have to wait for someone from claims to call me back why can't I just talk to someone.I kept getting told by him that he is just calling me to tell me my claim is in the que.Disappointed with rac, will change insurance companies when this get finalised. Rac what has happened to you?Make a claim and then find out your claim is with Tokio insurance???
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