Please bare in mind I sent this email to ksr-group explaining my experience with this company and really didn't want to write all this out again.First off.. thanks for such a good looking bike.Just wanted to say I'm in love with my ksr tw however I just wanted to bring to your attention the after care of your suppliers.Just wanted to say 'raceway motorcycles, London, SE16 2LW' was absolutely fantastic at getting me to buy this bike promising this and that and if things go wrong they'll sort it or what ever.Baring in mind I'm a car mechanic of 8 years. I asked them on advise on what to do during 'engine run in' and basically told me it's a waste of money to do oil changes during the run in process. I recommended using thinner oil aswel because it was the middle of winter and I won't be able to hit optimum operating temperature whilst riding as I'll be doing many short runs but they threw that out the window. Panels wasn't fitted on properly and when I came back they put the blame on me. Please note I came back the day after and only done 7 miles without dropping! They charged me so I done it myself.3 days after my first service I came back because my chain was still way to loose(had roughly 6cm of play).. Yeup you guessed it, they blamed me and said the chain stretched. Yes I understand it stretches but not by that much especially after a first service so I beg to differ whether or not they actually done it. Anyway a 1min job turnt into 3 hours as they 'had to take my bike in' and they charged me £10! Every garage I go to now they do it for free on the spot!A little of topic here but it would have been nice to get a little more the £10 off after buying this bike for £2500 and spending about £400 on accessories.Btw he sold be an old jacket which was missing the back guard.. no wonder why he was so adamant this looks good on me even though it's a size to big..Ok enough rambling, now to the main issue.Before I get started, please bare in mind I used to change my oil, oil filer, spark plug and clean air filter every 500miles. I made sure I done everything I could to look after my baby.After 3000miles on the bike I noticed excessive smoke was coming out of my bike and I had to top up my oil often so I took it back to the dealership. They straight away said they are 100% there is nothing wrong with the bike, probably just dirty oil. I told him about my oil changes but was very adamant the bike was fine. After about 30min of back and fourth me trying to convince him there's something wrong he sent me on my way without even looking at the bike. 1000miles later I come back telling him I'm topping up oil every 100miles, there's a lot of smoke coming out of my bike and there's a tapping noise coming from the bike.. I know my baby didn't sound the same she was calling for help! Took it there to solve this issue and yeah they was willing to take the bike in BUT I will have to pay as it seems like it's user fault because engines don't break. I took great pride doing the initial run in process properly.But anyway what happened to warranty? What about all these promises of looking after the customer who brought the bike of you? In the end I took it to my local garage.Because they didn't bother looking at the bike the problems got worse.The top head was gone so had to pay £180 for a new one, top and base gaskets gone and cost me £20 for replacements, valves where gone so had to pay £40 for replacements and the timing chain was damaged too(seems like it was overtightened) and that cost me £30 for a new one too, excluding all this I don't even want to talk about labour charge.. While I was there I brought better pistons and bottom block too so I'm basically giving this engine a new life.Sorry for all the rambling but I just wanted to vent my frustration at something and I guess this helped.But overall I'm ok with the bike but just wished the retailers you supply take better pride with their after care and not just act like they don't know you. Also listen to the customer when they tell you something is wrong especially when they buy the bike of you brand new.. we know every song little change our baby makes..But yeah after spending almost £600 on repairs my baby is back on the roads and feels great to ride.
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Welcome to Raceways Motorcycles. We are a motorcycle sales, rental and service business that has been established for over 35 years (1977). We pride ourselves for the customer service we offer catering to all your motorcycle and scooter needs. We have a wide range of motorcycle and scooter models in stock. We always keep adding new bikes based on the customers’ needs and enquiries we receive.
Our motorcycles and scooters range between 50cc to about 1800cc. We are dealers of motorcycles and scooters such as Daelim, Keeway, SYM and Hyosung. All our staff are experienced riders and have been trained to offer the best customer service and support known to the industry. They will give you all the tips and advice necessary for you to get on the road.
Our hire range consists of the latest models for most of our bikes. We deal in all the popular manufacturers including Honda, Suzuki, Yamaha and Kawasaki.
Insurance is just one of the many other services we offer. You could also rent try and then buy. All the bikes are supported with the manufacturer’s warranty. We allow all our bikes over 600cc for riding within Europe. All we ask of you is to inform us when booking
We also sell Japanese bikes with UK specs, please call for more info. Please also see our Terms and Conditions for details.
Whether it is checking out a different model or touring around the continent, you have landed at the right place. Rent our bike out for 2 days, weekend or as long as your heart desires.
We cater for clients from around the globe. We also fix your bikes offering exceptional level of service and we assure that you will come back to us again! We also offer fitting services for registered alarms and tracker systems. We are authorized dealers for Datatool Trakking.
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