I had the most appalling experience at Rachel Katie Cosmetics, this is not the first horrible experience I’ve had.I booked microneedling for the full face and neck, including salmon DNA, with the option to add the under‑eye salmon DNA, exactly the same treatment I previously had with Natalie, which I was very pleased with. I booked the same treatment again.When I came, I was seen by a practitioner I had never met before. She informed me that the treatment I booked only included under‑eye salmon DNA, not the full face and neck. I explained that this was not what I had previously received. She then left the room to speak with the manager, leaving me waiting in the room. I could hear them discussing my treatment in the corridor, so I stepped out to clarify the situation. Both the manager and the practitioner ignored me completely! The manager repeatedly referred to me as “she” while speaking to the practitioner, despite me standing right next to them. When I said that I was present and she could speak to me directly, I was ignored again, and again she spoke to Shannon and kept saying 'she' when I was standing right next to her. This behaviour was unprofessional, disrespectful, and entirely unacceptable, especially from a clinic where I have been a regular client and spend a significant amount on treatments.I ultimately left because I was not willing to tolerate that level of disrespect.While driving home (a one‑hour journey), I missed a call from the clinic. Shortly after, I received an email accusing me of “walking out” and claiming that my previous treatment had been undercharged due to a mistake, something I was never informed about. Calling this a “gesture of goodwill” is misleading when I had no knowledge of it.I responded to clarify that the issue was not the cost, but the way I was treated. The reply I received was dismissive and unprofessional:“I am very sorry you felt like that. As you can imagine, we see lots of clients so things get on top of us all and unfortunately the manager was dealing with another client at the same time.”This response fails to acknowledge the behaviour I experienced or take responsibility for it, accusing that somehow this is how I felt and I have to deal with this. As a loyal client who has booked monthly treatments, I find this level of service appalling! Avoid this clinic if you don't want to have stress, being treated badly and loosing your time and ultimately money.
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At Rachael Katie Skin we are committed to achieving real, visible results. The Skincare range contains high levels of active ingredients in tested formulations to provide effective products to address major skin concerns. We believe healthy radiant skin can be achieved by everyone. Please contact us via email to arrange a virtual consultation to discuss the best products for you and a treatment plan.
Rachael Katie Skin products have been developed to ensure optimal skin results, while balancing this with Ingredients that are environmentally considerate where possible. Our products and ingredients are also not tested on animals.See more
