Name: rachaelkatiecosmetics.co.uk
Telephone: 000000000
Rating: 4.8

Rima Ebenezer Guest

I had the most appalling experience at Rachel Katie Cosmetics, this is not the first horrible experi

I had the most appalling experience at Rachel Katie Cosmetics, this is not the first horrible experience I’ve had.
I booked microneedling for the full face and neck, including salmon DNA, with the option to add the under‑eye salmon DNA, exactly the same treatment I previously had with Natalie, which I was very pleased with. I booked the same treatment again.
When I came, I was seen by a practitioner I had never met before. She informed me that the treatment I booked only included under‑eye salmon DNA, not the full face and neck. I explained that this was not what I had previously received. She then left the room to speak with the manager, leaving me waiting in the room.
I could hear them discussing my treatment in the corridor, so I stepped out to clarify the situation. Both the manager and the practitioner ignored me completely! The manager repeatedly referred to me as “she” while speaking to the practitioner, despite me standing right next to them. When I said that I was present and she could speak to me directly, I was ignored again, and again she spoke to Shannon and kept saying 'she' when I was standing right next to her. This behaviour was unprofessional, disrespectful, and entirely unacceptable, especially from a clinic where I have been a regular client and spend a significant amount on treatments.
I ultimately left because I was not willing to tolerate that level of disrespect.
While driving home (a one‑hour journey), I missed a call from the clinic. Shortly after, I received an email accusing me of “walking out” and claiming that my previous treatment had been undercharged due to a mistake, something I was never informed about. Calling this a “gesture of goodwill” is misleading when I had no knowledge of it.
I responded to clarify that the issue was not the cost, but the way I was treated. The reply I received was dismissive and unprofessional:
“I am very sorry you felt like that. As you can imagine, we see lots of clients so things get on top of us all and unfortunately the manager was dealing with another client at the same time.”
This response fails to acknowledge the behaviour I experienced or take responsibility for it, accusing that somehow this is how I felt and I have to deal with this. As a loyal client who has booked monthly treatments, I find this level of service appalling! Avoid this clinic if you don't want to have stress, being treated badly and loosing your time and ultimately money.

Date of experience: Apr 01, 2026

Rima Ebenezer Guest

2 weeks ago

I had the most appalling experience at…

I had the most appalling experience at Rachel Katie Cosmetics, this is not the first horrible experience I’ve had.I booked microneedling for the full face and neck, including salmon DNA, with the option to add the under‑eye salmon DNA, exactly the same treatment I previously had with Natalie, which I was very pleased with. I booked the same treatment again.When I came, I was seen by a practitioner I had never met before. She informed me that the treatment I booked only included under‑eye salmon DNA, not the full face and neck. I explained that this was not what I had previously received. She then left the room to speak with the manager, leaving me waiting in the room. I could hear them discussing my treatment in the corridor, so I stepped out to clarify the situation. Both the manager and the practitioner ignored me completely! The manager repeatedly referred to me as “she” while speaking to the practitioner, despite me standing right next to them. When I said that I was present and she could speak to me directly, I was ignored again, and again she spoke to Shannon and kept saying 'she' when I was standing right next to her. This behaviour was unprofessional, disrespectful, and entirely unacceptable, especially from a clinic where I have been a regular client and spend a significant amount on treatments.I ultimately left because I was not willing to tolerate that level of disrespect.While driving home (a one‑hour journey), I missed a call from the clinic. Shortly after, I received an email accusing me of “walking out” and claiming that my previous treatment had been undercharged due to a mistake, something I was never informed about. Calling this a “gesture of goodwill” is misleading when I had no knowledge of it.I responded to clarify that the issue was not the cost, but the way I was treated. The reply I received was dismissive and unprofessional:“I am very sorry you felt like that. As you can imagine, we see lots of clients so things get on top of us all and unfortunately the manager was dealing with another client at the same time.”This response fails to acknowledge the behaviour I experienced or take responsibility for it, accusing that somehow this is how I felt and I have to deal with this. As a loyal client who has booked monthly treatments, I find this level of service appalling! Avoid this clinic if you don't want to have stress, being treated badly and loosing your time and ultimately money.

Date of experience: Mar 31, 2026

Lavender Hughes Guest

1 year ago

I had my treatment with Chloe

I had my treatment with Chloe, and as always her service and proffesionality went far and beyond.

Date of experience: Jan 22, 2025

Odin Wilson Guest

1 year ago

First time Lip Filler

I had 0.5ml lip filler for the first time, with Michael. He was honestly fantastic. Very down to earth, extremely good at his job and very relaxed. He gave me advise on my shape based on my lip shape. I felt so comfortable and would only want to go back to him for a top up! Thank you for a great first experience Michael!