rachelgalley.com

1.8
1.8 Based on 21 reviews

Award-winning designer brand in UK. Presenting luxury that's for everyone, every day, and everywhere. Made in 18K gold vermeil, silver, gold, and platinum. Free global delivery, 60 days returns, and 6 months warranty on all orders....

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Icy_Tv94
Disappointing customer service experience

The rings are quite lovely, but the customer service leaves much to be desired. I was promised a return label for a faulty ring nine days ago. After multiple emails, two phone calls, and two unanswered chats, I'm still waiting. I've now been instructed to call back in 24 hours. Additionally, why do they only send return labels by post? In today's digital age, it seems unreasonable not to use email.

2
Date of experience: Jan 23, 2026

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Business Details

  • Award-winning designer brand in UK. Presenting luxury that's for everyone, every day, and everywhere. Made in 18K gold vermeil, silver, gold, and platinum. Free global delivery, 60 days returns, and 6 months warranty on all orders.

  • email contactus@rachelgalley.com
  • language https://rachelgalley.com

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