Review Time
The rings are quite lovely, but the customer service leaves much to be desired. I was promised a return label for a faulty ring nine days ago. After multiple emails, two phone calls, and two unanswered chats, I'm still waiting. I've now been instructed to call back in 24 hours. Additionally, why do they only send return labels by post? In today's digital age, it seems unreasonable not to use email.
After browsing a website, I received an email claiming I had subscribed to their newsletter. This is a clear falsehood and a breach of my privacy. You cannot send me emails simply because I viewed your products. Obtaining my email without consent is completely unacceptable! You made no effort to ask for my permission before contacting me.
I was browsing a website and shortly after received an email stating I had subscribed to their newsletter. This is a blatant misrepresentation and a violation of my privacy. Sending me emails based on my browsing activity without my consent is unacceptable! You did not ask for my permission to obtain my email and contacted me without my agreement.
I appreciate the website and the jewelry pieces look lovely, especially the lab-grown diamond studs. However, after seeing the reviews, I'm hesitant to make a purchase. It’s concerning that so many customers have shared negative experiences. Addressing these issues could improve your reputation and encourage potential buyers like me.
I ordered a silver ball bracelet on November 14th, and when it arrived, it was incredibly small—more suitable for a doll. I requested to return it and was told a free return label would arrive within 3-5 days, but it never did. In December, I was reassured for a second time that the label was on the way, but it wasn't. Now I've been told again that a label has been sent. It makes me wonder if the company is facing serious issues.
As an investigative journalist from the local area, I refuse to be ignored regarding my complaint. It’s evident from reading these comments that I’m not the only one with a troubling experience. The quality of the ring resembles something you would find for £5. If I don't receive a response, I may have to take further action.
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Award-winning designer brand in UK. Presenting luxury that's for everyone, every day, and everywhere. Made in 18K gold vermeil, silver, gold, and platinum. Free global delivery, 60 days returns, and 6 months warranty on all orders.
