rachelgalley.com

1.8
1.8 Based on 21 reviews

Award-winning designer brand in UK. Presenting luxury that's for everyone, every day, and everywhere. Made in 18K gold vermeil, silver, gold, and platinum. Free global delivery, 60 days returns, and 6 months warranty on all orders....

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Mrs F
Adding extras unlawfully

This is one of those websites that ask if you want to add extras at checkout. I was asked 3 times and declined 3 times. My order went through as the 1 item I purchased. but within seconds a subsequent email came through updating my order with some very ugly earrings added..... this was charged to my CC at £112. I replied immediately saying don't send these, I didn't order and don't want them. They were of course sent to me. I then struggled for 2 weeks to get a refund of the item and the recorderd postage I had had I pay for the privilege of ensuring they got them. I will never buy from this website again. Customer service were polite but ineffectual. What a shame as I would have bought more items. I did get the refund in the end.

1
Date of experience: Dec 07, 2025

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Business Details

  • Award-winning designer brand in UK. Presenting luxury that's for everyone, every day, and everywhere. Made in 18K gold vermeil, silver, gold, and platinum. Free global delivery, 60 days returns, and 6 months warranty on all orders.

  • email contactus@rachelgalley.com
  • language https://rachelgalley.com

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