I watched rachels live stream tonight and the way she spoke to a customer was absolutely disgusting. The lady had placed an order and the way Rachel works she demands the customer to put there last 3 of the postcode on a live stream to Confirm this is the customer, in front of up to 2000 people, anyway this lady was putting her postcode and was then muted by rachels mods, rachel continued to ask for the postcode knowing the customer was muted, rachel then said she was choosing for the customer instead due to no postcode, when the whole point of this is custom cups to how the customer wants the cup to be, the customer came in on another account to tell rachel that she was muted to which rachel replies with 'too late' I've chosen for you, we have moved on, this was after the chat having to tell rachel over and over ahain that the lady was muted, she spoke like utter rubbish on not only this live stream but all the other too, she is rude, makes lots of derogatory comments, puts her sweat from her face and hair onto the cups, allows her cats who have worms, (also seen on the live hanging from the cats behind) to be all over the desk she works from and also sitting on packing boxes, causing the risk to others pets when these boxes are delivered. I'd avoid at all costs, this is not a buisness I'd want to be supporting,I've seen other customers asking normal questions also be blocked, refunds be refused, customers be muted from the chat, customers saying they have emailed several times with no replies, the way these customers are treated is beyond anything I've seen before and it's totally unacceptable,
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