rachelscupcustoms.myshopify.com

1.6
1.6 Based on 140 reviews

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Average Rating

1.6

/
5

140 Reviews

5 Star
16%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
84%

All Reviews

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Review Time

Lorraine Collett
Rach did an amazing job with my cups and are truly beautiful. No one deserves the hate and bad comm

Rach did an amazing job with my cups and are truly beautiful.

No one deserves the hate and bad comments that she is getting. The poor girl is trying to make a living and people are just trying to destroy her.

There is room for everyone in the snowglobe community, no need for the hate.

5
Date of experience: Mar 09, 2026
Lorraine Collett
Good job Rach

Rach did an amazing job with my cups and are truly beautiful.No one deserves the hate and bad comments that she is getting. The poor girl is trying to make a living and people are just trying to destroy her.There is room for everyone in the snowglobe community, no need for the hate.

5
Date of experience: Mar 04, 2026
RebeccaAngharad Rees
99% of her decals are copy right and…

99% of her decals are copy right and needs to be taken to trading standards

1
Date of experience: Feb 12, 2026
Charlotte
I would score 0 but unfortunately can…

I would score 0 but unfortunately can only do 1 star! I ordered from holy cow customs (Rachel) my cup arrived not as described nor as it should look. The glitter doesn’t move and is stuck at the bottom and top of the cup with a huge gap in the middle.. can’t contact her due to being blocked and her mod was just as bad with her hostile attitude. So I’ve been spoken to like crap and left with an item fit for the bin

1
Date of experience: Feb 09, 2026
‼️ BE WARNED

I find it very concerning that there is no disclosure anywhere on the website or during the ordering process that these cups are made and packaged in a household that contains cats. This is important information for customers with allergies or sensitivities, and without transparency, people cannot make an informed decision before purchasing.In addition to this, the way customer concerns are handled is troubling. I have personally witnessed customers being spoken to in a belittling and dismissive manner when raising genuine questions or issues. Concerns are often minimised, deflected, or reframed in a way that makes the customer feel at fault for raising them in the first place.Rather than addressing feedback professionally, responses can feel rude and invalidating, which discourages customers from speaking up. This combination of poor transparency and unprofessional customer interaction has significantly reduced my trust in this business.

1
Date of experience: Jan 27, 2026
Lottie Lane
Absolutely shocking customer service

Absolutely shocking customer service. Swears and being absolutely rude . The cups stink of cat wee and also picks her nose and goes to toilet on live and doesn’t wash her hands. Very bad should be shut down. Also on benifts and claiming over £1000 a month sometimes weekly . Dont buy of this person as cups also very separated when she makes them

1
Date of experience: Jan 26, 2026
Mrs Kelly
Beware of this scammer…

Beware of this scammer… All the money she gets goes on: takeaways.. gambling and buying crap..

1
Date of experience: Jan 23, 2026
Caitlin
Ordered a cup she claimed i was a…

Ordered a cup she claimed i was a scammer and refused my order. Took my £17! Shes a scammer i have reported through bank for fraud get her taken down!.

1
Date of experience: Jan 15, 2026
Olivia
Vile bully

Rachel doesn’t like to argue with “kids” but will bully that “kid” on a live infront of a few hundred people watching, laughing and mocking the girl for making a review video on how cheap and badly crafted Rachel’s cups are. Not to mention Rachel also neglects her animals— unfixed cats roaming around and jumping on her workbench (where the cups go btw)… & refuses to take a d*ing hamster with a tumour to the vet until her viewers start to get extremely upset. Do not buy from her.

1
Date of experience: Dec 18, 2025
customer
Beautiful cup so pleased with it

Beautiful cup so pleased with it, fast delivery and packaged very securely. Will definitely be back for more!

5
Date of experience: Dec 11, 2025

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