I had a very bad experience with Raciety and feel obligated to warn others.
My order was not shipped for more than 10 days. Because of this unreasonable delay, I contacted customer support and explicitly asked to cancel the order. Instead of cancelling it, Raciety intentionally shipped the item after my cancellation request, forcing the shipment to prevent a refund and to lock my funds.
After this, I opened a chargeback with my bank. Despite the item now being back with Raciety, they are still refusing to refund my money. As a result, I currently have no product and no refund.
Customer support has shown no intention of resolving the situation fairly. Their only goal seems to be pushing the product onto the customer, regardless of delays, cancellation requests, or disputes.
On top of this, it became clear that the item is dropshipped from Shein, meaning the same product can be ordered directly for a much lower price, without dealing with these issues.
My advice: save your money and avoid this platform. Order directly from Shein if you want the same items, cheaper and without dealing with unhelpful support.
I will never shop at Raciety again.
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