Zero stars. I purchased a pair of boots at the Katy Mills location on December 6, 2025. After wearing them only twice, the zipper on one boot broke, making the pair unwearable. When I returned to the store, the manager (Jay) refused to accept the return, claiming the boots were not new any longer and spoke in a dismissive and unprofessional manner. Very disappointed in both the product quality and the in-store experience. I will definitely NOT be shopping here EVER again.
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