Review Time
Awful place. Last order only received one pair out of two. This order, tried to cancel immediately. They say it's been sent with FEDEX already. No tracking number, and it shows it's in process. Same with the last order. It says in process with no tracking numbers, but she said it was shipped. Terrible customer service also. Makes me sick. I want my refunds.
Awful place. Last order only received one pair out of two. This order, tried to cancel immediately. They say it's been sent with FEDEX already. No tracking number, and it shows it's in process. Same with the last order. It says in process with no tracking numbers, but she said it was shipped. Terrible customer service also. Makes me sick. I want my refunds.
Jordyan stood out to me at the High Point store location. She does a great job assisting with keeping the store clean. She acknowledged me welcoming me in. I asked if the hiring manager was in and she kindly directed me to him. I told him I put an application in last week from a part time post. I learned from him they weren’t doing any hiring that it was just a post..I just told him it wouldn’t stop me from being a customer though. Overall the usual people there greet you and help you if you have a question!
I placed an online order for five pairs of sneakers (totaling over $200) intended as Christmas gifts for my husband. Upon delivery, the items arrived in poor condition:• All five shoe boxes were damaged: two were completely destroyed (torn/crushed, appearing mishandled during shipping), and two others had handwriting on them.• One pair of sneakers still had the security tag attached, rendering them completely unwearable (alarm would trigger if worn, and removal risks damage).These defects make the products unusable and not fit for their intended purpose as a consumer purchase.On January 9, 2026 (Fri at 3:08 PM), I emailed customer service detailing the issues and attached photos of the damaged boxes and security-tagged shoes. I requested prompt resolution beyond a standard discount.They responded once (acknowledging the sensor tag and damaged boxes) and promised to “provide return forms so that we may remove the sensor tag.” However, they did not clarify the process (e.g., whether I’d get the original pair back after tag removal or a new replacement) and never sent the promised return forms/instructions.I followed up on January 12, 2026, reiterating the need for clarification on the return process (two scenarios outlined: return for tag removal and reship original, or new replacement), the return documentation, and expressing frustration over the inconvenience (extra trip required) and lack of response. I also noted additional recent purchases (nearly $100 more in the last month) and my disappointment as a repeat customer.Despite daily follow-up emails since then, I have received no further response (now over several days of silence as of January 15, 2026). This lack of follow-through has caused significant inconvenience, especially since the items were gifts and the order was expensive.
Zero stars. I purchased a pair of boots at the Katy Mills location on December 6, 2025. After wearing them only twice, the zipper on one boot broke, making the pair unwearable. When I returned to the store, the manager (Jay) refused to accept the return, claiming the boots were not new any longer and spoke in a dismissive and unprofessional manner. Very disappointed in both the product quality and the in-store experience. I will definitely NOT be shopping here EVER again.
Website blasts about free shipping, but my items were sent separately and one has yet to show up. The first item was in a poorly packed bag, and the shoe box looked like it had been to war. The shoes ran small so I need to exchange, but Rack Room does not do online exchanges, so I must return them. Went to USPS yesterday and paid $26.00 to return ship. Still waiting on the second pair. Not happy, and will not use again.
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