Worst customer service I’ve ever experienced. I came in with a defective pair of Nike Air Max shoes after corporate emailed me directly telling me to return them here for store credit.Both the manager Caleigh and employee Hannah refused to help, refused to even look at the email, and told me things like:“Customer service works for us,” “We don’t have a corporate,” and “We’re not returning it.”I had to call corporate from inside the store, and only when corporate called them did they finally do their job.The staff at this location were rude, dismissive, and unwilling to follow company policy.Rack Room Shoes needs to fix the customer service at this store.
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