I placed an order for two pairs of children’s shoes. They only ship out one pair. But both pairs had the same tracking number for some reason. In the delivery photo, you can see that there is clearly only one box of shoes. The package is shaped like one shoebox. The weight of the package should also be counted into effect that it weighs the same as one pair of shoes. I chat with customer service and sucks was trying to argue with me about the one box trying to act like two pairs of shoes could’ve fit in that box which is not possible being the weight and the size of the box. I need these shoes for my child for school. It already did not come in time. I tried contacting customer service over five times. I finally get through on chat and the person is not that bright and will not help me. They should be able to tell by the weight of the package that the shoes were missing. They should be able to tell by their inventory that they never shipped them. This is completely unfair. I paid for an item. I should receive that item. I will never order from here ever again. All I wanted was my kids shoes ….that’s it, never have I ever had this much of a hard time with a retailer before.
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