I have insured both my home and car with RACV for many years and I am a Silver Member.This year, my car insurance premium increased by more than AUD 1,000 compared to last year. When I asked for an explanation, I was not given a clear or reasonable answer — I was simply told that the price was “computer generated,” with no explanation as to why it had increased so significantly from the previous year.When I raised a complaint, RACV did not properly address the issue and instead only sent the policy documents by post. I called again today and experienced the same lack of transparency. Even more concerning, the new quotation was AUD 500 higher than the quotation I received just two weeks ago, for exactly the same coverage.This is extremely disappointing from such a long-established and respected Australian company. RACV’s attitude toward long-term customers has clearly changed for the worse. It now feels like the right time to move to another insurance provider.
Claim your business profile now and gain access to all features and respond to customer reviews.
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria.
RACV is proud to provide exceptional experiences for our members and customers through a range of products and services across motoring and mobility, home, energy and leisure. These include emergency roadside assistance, motor insurance, home insurance, home trades and an increasing range of options in the cleaner energy space, such as RACV Solar.
We have nine resorts and one club across Australia and a range of domestic and international holiday packages, tours and cruises from our trusted travel partners.See more
