Review Time
I am currently managing my father’s estate, a task that is already complex enough without having to re-introduce myself to RACV every single time I call. My family has been with this company for nearly five decades. I have been his Power of Attorney and managed his finances for twenty years. Yet, every time I call to progress a claim, I am treated like a security risk.
The system continuously "forgets" my authorisation. I spend up to an hour on hold only to be disconnected or passed to a consultant who has no record of the previous five people I’ve spoken to. It is a hollow, exhausting loop.
The latest incident involves significant damage to our front fence at Watsonia North, likely caused by contractors at a neighbouring vacant property. Instead of receiving support during a stressful "hit and run" claim, I am forced to jump through the same identity hoops I cleared years ago.
It is deeply disappointing to see a Victorian institution lose its way like this. We are currently finalising the estate, and frankly, I can’t wait to be done with RACV. I’ll be moving our business to a company that actually has a robust process for executors and, more importantly, some respect for their long-term members.
Advice for others: If you are managing an estate or acting as a PoA, be prepared for a fight just to be recognised.
I have insured both my home and car with RACV for many years and I am a Silver Member.This year, my car insurance premium increased by more than AUD 1,000 compared to last year. When I asked for an explanation, I was not given a clear or reasonable answer — I was simply told that the price was “computer generated,” with no explanation as to why it had increased so significantly from the previous year.When I raised a complaint, RACV did not properly address the issue and instead only sent the policy documents by post. I called again today and experienced the same lack of transparency. Even more concerning, the new quotation was AUD 500 higher than the quotation I received just two weeks ago, for exactly the same coverage.This is extremely disappointing from such a long-established and respected Australian company. RACV’s attitude toward long-term customers has clearly changed for the worse. It now feels like the right time to move to another insurance provider.
I have insured both my home and car with RACV for many years and I am a Silver Member.
This year, my car insurance premium increased by more than AUD 1,000 compared to last year. When I asked for an explanation, I was not given a clear or reasonable answer — I was simply told that the price was “computer generated,” with no explanation as to why it had increased so significantly from the previous year.
When I raised a complaint, RACV did not properly address the issue and instead only sent the policy documents by post. I called again today and experienced the same lack of transparency. Even more concerning, the new quotation was AUD 500 higher than the quotation I received just two weeks ago, for exactly the same coverage.
This is extremely disappointing from such a long-established and respected Australian company. RACV’s attitude toward long-term customers has clearly changed for the worse. It now feels like the right time to move to another insurance provider.
This place is like a cult seriously. The definition of a cult is attached below for your reference. They will get you in promise you the world then starts the propaganda of how lucky you are to be employed there and the belittling of you and your efforts to make you feel unworthy of anything. DO NOT WORK FOR THESE TOILET TIMERS A cult is a social group characterized by unconventional, often extreme, religious, spiritual, or philosophical beliefs, typically demanding intense devotion to a charismatic leader or specific
I was convinced of the poor rating for RACV after reading most reviews but there is always an exception to the rule, and that is AVA SCOTT from RACV She was understanding, empathetic and helpful/supportive in our discussion of RACV communication and Integrity. RACV needs more people like her to be able to help members appreciate value and honesty being the best policy.
More than 3 different times the agents over the phone have been transphobic to my friends and family. Absolute disgrace & unAustralian behaviour.On top of that they don’t keep proper track of their records. You pay your monthly fee or an excess, you have PROOF you paid it, and they still constantly call or mail you saying you haven’t. Multiple people I know pay their bills and then get hounded saying they haven’t (and then, of course, they can’t sort it out because of the bigoted agents hanging up on them).
Shit serviceI had car insurance with RACV Involved in an incident recently The company representative said he will not approve repair more than $4000 dollars because of color of front door will not blend with the repaired part of the car. What an idiot!!!
I rang up roadside assistance they came and left as I missed the call, by 4min so went out to see and he was gone. Rang up again to get racv back again. I have a brand new car. It had a dead flat tyre, he wanted me to drive of grass to put on concrete. I said no as it would wreck my tyre, but he refused to change tyre on grass. I rang my dad. He said the same as me. So racv man got in his car and left!! My first experience with racv was absolutely horrible. I'm only a P plater and now I would rather not use them but that's who my roadside assistance is through with my new car. It's a 1 star from me!!! It was absolutely disgusting as lots of people rave about racv. NOT ME NOW!!!
It has now been over one year since 5th of Jan 2025 my insurance claim was lodged and I am still no closer to having my home restored.RACV provided no accommodation support and no meaningful compensation, despite large parts of my home being unusable. I have been living for over a year without a usable lounge room, kitchen, dining area, or living space, while caring for a household of five people, including my niece and nephew. The impact on daily life has been enormous.RACV engaged InsureBuild, and the trades they approved caused further damage to my property rather than repairing it. Poor workmanship and a complete lack of oversight left my home in a worse condition than before the claim. Instead of fixing the damage, the situation deteriorated.Communication has been slow, inconsistent, and reactive. Promises are made and then ignored. Progress only occurs when chased, and even then it rarely results in action. After exhausting all reasonable attempts to resolve this directly, the matter is now with AFCA, where it has also been ongoing for an extended period.This level of claims handling is absolutely appalling. For an insurer that promotes trust and member support, RACV has failed on every level — claims management, contractor oversight, communication, and basic duty of care.I would strongly caution anyone considering RACV insurance. When you actually need support, this experience shows how easily you can be left to struggle on your own by RACV and IAG. Do not use and avoid at all costs.
been a very loyal customer with RACV for my car insurance since 1981 but the last couple of years they have increased my premims from 30 - 100% for no reason. I have made no claims nor incurred any demerit points. I have now taken my business away to GIO and YOUI ( I have 6 cars)
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