Absolutely terrible service from RACV member relations consultant Kruti. My son tried to cancel a policy that was only taken out 2 days ago due to finding a better insurance company and price but due to not being able to send him an sms (his phone was flat) said they couldn't verify his details even though home address, policy number, drivers licence and email address were provided. The policy was taken out online/phone and was still in cooling off period no payment made. I can fully understand the importance of verifying details but a young person should not have to be subjected to such a horrible experience. Rude and uncooperative. Surely common sense should prevail. Policy is only a guideline. I will be telling all my family and friends to avoid dealing with RACV. A truly disappointing interaction. If i could leave zero stars i would.
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Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria.
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