My experience with Radical Storage was not just disappointing; it was a complete and utter failure of their most basic promise: to keep our luggage safe. I am writing this review as a serious warning to any traveler considering using this service. Our booking resulted in theft, and the company's response was to blame us, the victims.On August 22nd, during a trip to London, we used the Radical Storage app to find a secure place for our bags near Waterloo station. The app directed us to a convenience store called 'Food and Wine', which Radical Storage lists as a trusted and vetted "Angel". We dropped our bags off, paid the fee, and went about our day, assuming our belongings were in safe hands.Later that evening, upon retrieving our luggage, we discovered that £40 in cash had been stolen from inside one of our bags.We immediately contacted Radical Storage to report the theft. We understood that their guarantee has an exclusion for cash, but we believed they would take a theft committed by one of their own partners seriously. We were wrong.Their customer service representative, Valery, sent a dismissive and insulting reply. They stated that because we had stored cash against their terms, they would not provide a refund or compensation. They completely ignored the core of our complaint: this was not an accidental loss; it was a criminal act. Their logic suggests that their partners are free to steal from customers as long as they only take items not covered by the guarantee. It is an absurd and dangerous position that enables criminal behavior. They finished by saying they couldn't "prove our claims," a thinly veiled accusation that we were lying.What makes this situation even worse is that a quick search on Google Maps reveals that this specific 'Food and Wine' location has received other highly critical reviews, including complaints about staff misconduct and even other accusations of theft. This shows a clear pattern of negligence on the part of Radical Storage. They are either not vetting their "Angels" properly or are choosing to ignore complaints, continuing to direct unsuspecting tourists to businesses that are not trustworthy.Do not make the same mistake we did. Radical Storage failed to provide a safe service, directed us to a location where we were robbed, and then took no responsibility. Their business model appears to be based on taking a commission while absolving themselves of any real accountability for the partners they endorse. By using their service, you are not just risking poor service; you are risking the security of your belongings.We have since initiated a credit card chargeback and filed a report with the Metropolitan Police. Avoid this company at all costs.
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