Yesterday we booked with radical 3 bags for five days. 83 euros! Today we go to drop off. Closed til August 23. Very sketchy neighborhood in Rome but passerby said "you're probably okay during the day.after 30 mins in 90+ heat they send us to another place. Address was wrong an first time we asked one place they said no. Then we came back and yeah. Gruff guy says scan bags. "Wait where is the storage?" Leave here he says in aisle of convenience store. I had to argue him to show me the storage area. Finally he says "you go look " ( in the basement);it's their stock room with door left open all the time and cardboard nap spots of staff. No locker, closet. Nothing. We tell him cancel. " Contact customer service!;they say he scanned your bags. Policy no refund. The cust serv guy in Viet nam is asking his boss. I am waiting. And I lost 60 euros on taxi there and back. A complete disaster. So frustrating. The pinnacle of sloppiness, lack of care, petty money grabbing, disorganisation, empty apologies while they grab your money. Avoid like the plague, at least in Rome.
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