I booked the storage service, but when we arrived at the location we booked, both the people who work there and the contact on booking detail said they had no idea what Radical Storage is.So we contacted customer service and got switched to the other location that is not close.After that, I contacted them to ask if I could get compensation for the Uber costs. I was given an email and asked me to write to that email(with a really bad attitude). I don't understand why this can't be reported internally but asking the customer to explain the whole situation again.I'm so glad I decided to store the luggage one day before the last minute or I would have missed our flight.Piece of advice:1) Don't rely on the app, call the location to confirm yourself.2) Choose hotel or hostel if you don't speak the local language, I chose a small shop it was very hard to explain the whole situation to them. (Didn't expect I had to explain lol)BTW, your chat will disappear anytime. Take a screenshot if there's any information you would like to keep.
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Radical Storage - the world's luggage storage network!
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