We were supposed to drop off some bags booked in for 9.30 am on Sunday morning in Carcassonne on 20th October at Superette de la Gare but it was closed. There were other people waiting too and they called to find out what was going on. A guy eventually turned up after 10.30 but then couldn't get the shop shutters up! He then went to drive off without saying anything, so I had to stop him to ask whether I should wait and he just shrugged and said no. He couldn't care less about the fact that we had been waiting there for ages. Because of this we missed a scheduled walk and had to waste even more time trying to find another place to drop off our bags.I requested a refund and was given one.
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