Whilst I have not lost any luggage, my family and I had a bad experience with one of their partner hotels. I had hoped to apply an average rating to the provider and make other users aware of what they may face. Despite sending me an email to submit a rating it would not accept my rating as it was not a 4 or 5 out of 5. I did email the firm, who despite responding and taking the order details, have failed to respond further. Whilst no loss was incurred it raises serious questions around their governance and reliability of partner ratings.
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