The storage facility I booked was not available, so I reached out to the support team to cancel. They informed me, "Since the reservation was confirmed, cancellation is at the user's discretion, and we will issue a voucher for future use." This made me uneasy, but I was pressed for time, so I accepted. Days later, when I wanted to use the voucher for another facility that I could verify was available, I received this reply: "We cannot accommodate that. Please make a reservation there, and we will refund you afterward." I lost trust in them and responded, "If that’s the case, please refund me first, or as you mentioned earlier, allow me to use the voucher. The fact that a supposedly registered facility was unavailable reflects your inadequate quality control," but they have not responded further. In conclusion, it's wiser to choose other services that offer cancellation options.
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Radical Storage - the world's luggage storage network!
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