We ordered a fridge/freezer on 28/12/2025 it was delivered on 30th Dec. We were assured the old one would be taken away . First excuse was ‘no space on the van’ really when the new one was taken off same van? We then requested to take the old one onto our driveway . They didn’t have time despite arguing about doing this. Went into store and received a phone call stating they would collect on 7th Jan . Received text msg they were 30mins away still waiting 3hrs later. Apparently they didn’t have our postcode …. Talk about delaying tactics , they had our postcode when delivering! We won’t be buyin from this Company again and the only reason we did buy was we were desperate for a new fridge to be delivered quickly and they had it in their warehouse. Feel like we’ve been taken for fools. Complaints book is the next step.
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