I had arranged for my taxi to arrive at 3:15 PM, but it showed up at 3:40 PM. Since I had pre-booked, I didn't expect to wait, especially without any communication or apology. I called the office twice while waiting, only to be told it was on its way. It started to rain at 3:20, and while I was waiting on a street corner, I got soaked. At 84 years old, this isn't ideal. I am a regular customer and didn't expect to be treated this way. Most drivers know me and my usual routes, but I didn't recognize this one. I will consider other options.
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