Very disappointed! I have had a subscription to the Radio Times for many years now and although ,over the years there were sometimes postal problems the previous customer service always replied promptly and were very helpful . Having the digital version as well as the paper was a great help too if the post failed. Now ..the big change ,after two months of trying I still can’t put my subscription number in my account so I do as asked and contact the customer service. It says they are “dedicated “ ,to what I wonder ,definitely not to solving customers problems .I have emailed for help and when they eventually reply, (well ,Africa is a long way away after all ) they are not able to solve the problem so I can write my subscription number in place and renew my subscription….The suggestion to phone is not a good one and I can’t see how that can be better in this case .Stuck in a queue to speak to someone in Africa won’t solve my problem. The Radio Times subscription is coming to an end now, I wrote again but no reply so I cannot renew and here in Netherland they are not available in the shops so it’s a sad end to an enjoyable magazine. I can subscribe to the digital version via apple but it’s not the same ; I don’t have a smart phone so it is on my IPad and I will have to copy down the listings of what I want to watch every day and the puzzel pages although possible, are more difficult to do digitally. Reading other reviews, it looks as if making a new ,recurring type subscription looks very risky indeed. The trustworthiness has gone.
Claim your business profile now and gain access to all features and respond to customer reviews.
PLEASE NOTE: This account is inherited from an unofficial post and only became OFFICIAL since 18 July 2024.
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more.
Never miss a moment, with easy-to-use listings across over 100 channels.
Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords.
We have a website www.radiotimes.com , a weekly magazine available in stores or you can subscribe.
We have a Radio Times Shop that has special offers and products from the magazine.
If you have any queries on the magazine, website or apps contact feedback@radiotimes.com
For Subscriptions queries or problems then please visit www.buysubscriptions.com/help or you can call
03330 162129 (Mon-Fri 9am-5pm)
See more