Name: radiotimes.com
Telephone: 02071505800
Rating: 1.1

Sophie Guest

Just awful. I have been trying to link and manage my gift subscription since the website changed in

Just awful. I have been trying to link and manage my gift subscription since the website changed in October last year. It won’t link at all and I’ve been passed from pillar to post with no way to manage or access my subscription online. I have sent many emails and made several phone calls and still the issue is not resolved. Usually my emails are ignored, other times I get AI generated responses that make no sense whatsoever. When I get through to a human they say they have no record of any correspondence. It’s a nightmare dealing with this company and I will definitely NOT be renewing once the annual subscription ends. It’s a shame as the gift recipient loves the magazine but I can’t be dealing with this stress. All I want to do is access and manage my subscription!

Date of experience: Mar 02, 2026

Sophie Guest

1 day ago

Just awful!

Just awful. I have been trying to link and manage my gift subscription since the website changed in October last year. It won’t link at all and I’ve been passed from pillar to post with no way to manage or access my subscription online. I have sent many emails and made several phone calls and still the issue is not resolved. Usually my emails are ignored, other times I get AI generated responses that make no sense whatsoever. When I get through to a human they say they have no record of any correspondence. It’s a nightmare dealing with this company and I will definitely NOT be renewing once the annual subscription ends. It’s a shame as the gift recipient loves the magazine but I can’t be dealing with this stress. All I want to do is access and manage my subscription!

Date of experience: Mar 02, 2026

Mick Boyd Guest

4 days ago

Avoid.

As others have stated, this company is dreadful and should be avoided at all cost, since Christmas 2025 five copies have failed to be delivered and to make matters worse customer service fail to respond.I've cancelled our DD and ideally I would like to cancel our subscription and get a refund but I see no chance of achieving that.

Date of experience: Feb 27, 2026

JJ, The Netherlands Guest

1 week ago

Radio Times renewal ..if I could give zero stars ..

If I could give zero stars, I would! I echo all the comments made in Feb 2026 from unhappy Radio Times (would be) subscribers. I live in NL but have happily and successfully made an RT gift subscription for several years to my mum in the UK via buysubscriptions.com. However since it has been taken over by Immediate Media / radiotimes. com or whichever joker it is now, I have been unable to link my existing account or even simply purchase a new subscription. I reach the point of payment and it comes up with a "problem" each time. I give up!! As a Brit living in NL I am already totally cheesed off with the way the BBC has treated "Brits abroad" by blocking us out of listening to BBC radio through the BBC Sounds app ... don't get me started! Anyway, this is the last straw ... they are not worthy of our custom!

Date of experience: Feb 22, 2026

Heather Guest

2 weeks ago

Extremely disappointed !

Very disappointed! I have had a subscription to the Radio Times for many years now and although ,over the years there were sometimes postal problems the previous customer service always replied promptly and were very helpful . Having the digital version as well as the paper was a great help too if the post failed. Now ..the big change ,after two months of trying I still can’t put my subscription number in my account so I do as asked and contact the customer service. It says they are “dedicated “ ,to what I wonder ,definitely not to solving customers problems .I have emailed for help and when they eventually reply, (well ,Africa is a long way away after all ) they are not able to solve the problem so I can write my subscription number in place and renew my subscription….The suggestion to phone is not a good one and I can’t see how that can be better in this case .Stuck in a queue to speak to someone in Africa won’t solve my problem. The Radio Times subscription is coming to an end now, I wrote again but no reply so I cannot renew and here in Netherland they are not available in the shops so it’s a sad end to an enjoyable magazine. I can subscribe to the digital version via apple but it’s not the same ; I don’t have a smart phone so it is on my IPad and I will have to copy down the listings of what I want to watch every day and the puzzel pages although possible, are more difficult to do digitally. Reading other reviews, it looks as if making a new ,recurring type subscription looks very risky indeed. The trustworthiness has gone.

Date of experience: Feb 17, 2026

Christine A Guest

2 weeks ago

No stars out of 5

Since Christmas my magazine has arrived any day from Tuesday to Friday. Last week it had still not arrived when I got home 5pm Friday. Their weekly email says phone lines to report this are open M-F until 5.30pm. At 5.10pm I called only to be told they were closed and I was cut off. I reported the missing issue on the contact form online.Then tried repeatedly to access the digital copy to see me over the weekend. This sent me round in a continuous loop back to asking me to pay a subscription to access this. I downloaded and removed the app umpteen times - on phone, tablet and also tried to access on main PC. I got nowhere.Monday morning I rang them. All credit to Sisa the agent I spoke to who was very apologetic and helpful. He said I will be credited for the missing edition which their records show as having been despatched (perhaps it will turn up when the postman has finished reading it?). And he sent me an email with a link to open this weeks magazine. Then he explained that the digital access is a general problem - not just me! WHAT!!! No wonder I was 15 minutes in the phone queue - the world and his wife must be having the same problem. So why don't they tell us this in the weekly email? Problems happen in this mad digital worl but we are always left in the dark. This leaves me more inclined to not renew my subscription when it becomes due.I am giving 2 stars because I felt sorry for Sisa who must be fed up of complaints which he cannot resolve. Otherwise it would be NO STARS for treating customers like mushrooms!

Date of experience: Feb 16, 2026

Tim Neal Guest

2 weeks ago

Customer service awful

Never had an issue with buysubscriptions.com but now it has moved to radiotimes.com I can't see any of my subscription details, and despite contacting them via the help page I'm still waiting for a response. Tried calling them but you just wait on the line for someone to answer so eventually gave up. Previously buysubscriptions.com answered the calls within minutes. What has gone so wrong? I'm due to renew my subscription in May but if nothing improves I won't bother.

Date of experience: Feb 13, 2026

E M Guest

2 weeks ago

Appalling and Untrustworthy Customer Services

I have subscribed to this magazine for well over 30 years. I was brought up on it as the go to magazine, even before it merged with TVTimes magazine. No problems with it until Immediate Media took over last year. I was charged a double direct debit in Feb then March. I was refunded, but it happened again in Aug & Sept! Since then i had been attempting to obtain the refund with no success. They agreed immediately that I should & would have a refund within 7 working days, but even after numerous calls to chase (each time being told it would be escalated), numerous contacts using email & their web contact box (all of which never got past the automatic response stage) & a formal complaint in writing & by email to the CEO (which got a sincere apology response & assurance it would be dealt with swiftly) I still hadn't received my refund. Finally I went to my bank and through their assistance got my refund within 5 days of contacting them as it was clear that there was no dispute about my entitlement yo a refund.One month later I still hadn't received any contact from RT customer services, until I contacted them this week to say that I have cancelled my direct debit and that I wished to cancel future subscriptions because of their appalling untrustworthy services. I got an apologetic reply within 2 days saying how sad they were & confirming i would receive copies until my current subscription ended! Enough said! Total TV Guide is half the price to buy in the shops & will give me what I need. Quids in!

Date of experience: Feb 13, 2026

Rose Ashton Guest

2 weeks ago

Immediate Media a company to avoid

I had a problem in November last year when the Radio Times I had been subscribing to for many years stopped arriving and I could not read the digital version. After several phone calls they could not find my account or any record of my payment. After a month I took out another subscription which didn’t arrive until December 24th. So then I had I had two subscriptions because the first one also resumed in December with an apology from the company. I have tried to cancel the second subscription and was promised a refund. It has not arrived. I agree with all the comments. Immediate Media is a dreadful company with poor customer service. I will not renew my subscription again.

Date of experience: Feb 12, 2026

hipsu Guest

2 weeks ago

Disgraceful lack of customer service

Disgraceful lack of customer service. I took out an annual subscription and approx 20% of issues did not arrive. The Radio Times call centre was appalling - I made so many calls with no resolution. Finally I contacted my credit card company. They logged the details snd asked me to email full details. It can be cumbersome but it is worth keeping details of missing issues and call centre conversations. I received a refund from the credit card company a few days later. As the cost was over £100, they processed a Section 75 refund. The credit card company can do a recharge if under £100.My recommendation is that don’t deal with the ridiculous behaviour of Radio Times call centre staff but go to your card provider. I would always pay by credit card for the extra protection. Also if you have an iPad or similar, many libraries offer it for free on their book/magazine app. You can also set up a subscription to notify you weekly about the latest issue. I just had enough of Immediate Media. Don’t let them wear you down!Never again! They lost a long-standing customer as they have no customer service.