Since Christmas my magazine has arrived any day from Tuesday to Friday. Last week it had still not arrived when I got home 5pm Friday. Their weekly email says phone lines to report this are open M-F until 5.30pm. At 5.10pm I called only to be told they were closed and I was cut off. I reported the missing issue on the contact form online.Then tried repeatedly to access the digital copy to see me over the weekend. This sent me round in a continuous loop back to asking me to pay a subscription to access this. I downloaded and removed the app umpteen times - on phone, tablet and also tried to access on main PC. I got nowhere.Monday morning I rang them. All credit to Sisa the agent I spoke to who was very apologetic and helpful. He said I will be credited for the missing edition which their records show as having been despatched (perhaps it will turn up when the postman has finished reading it?). And he sent me an email with a link to open this weeks magazine. Then he explained that the digital access is a general problem - not just me! WHAT!!! No wonder I was 15 minutes in the phone queue - the world and his wife must be having the same problem. So why don't they tell us this in the weekly email? Problems happen in this mad digital worl but we are always left in the dark. This leaves me more inclined to not renew my subscription when it becomes due.I am giving 2 stars because I felt sorry for Sisa who must be fed up of complaints which he cannot resolve. Otherwise it would be NO STARS for treating customers like mushrooms!
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