I have subscribed to this magazine for well over 30 years. I was brought up on it as the go to magazine, even before it merged with TVTimes magazine. No problems with it until Immediate Media took over last year. I was charged a double direct debit in Feb then March. I was refunded, but it happened again in Aug & Sept! Since then i had been attempting to obtain the refund with no success. They agreed immediately that I should & would have a refund within 7 working days, but even after numerous calls to chase (each time being told it would be escalated), numerous contacts using email & their web contact box (all of which never got past the automatic response stage) & a formal complaint in writing & by email to the CEO (which got a sincere apology response & assurance it would be dealt with swiftly) I still hadn't received my refund. Finally I went to my bank and through their assistance got my refund within 5 days of contacting them as it was clear that there was no dispute about my entitlement yo a refund.One month later I still hadn't received any contact from RT customer services, until I contacted them this week to say that I have cancelled my direct debit and that I wished to cancel future subscriptions because of their appalling untrustworthy services. I got an apologetic reply within 2 days saying how sad they were & confirming i would receive copies until my current subscription ended! Enough said! Total TV Guide is half the price to buy in the shops & will give me what I need. Quids in!
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