Disgraceful lack of customer service. I took out an annual subscription and approx 20% of issues did not arrive. The Radio Times call centre was appalling - I made so many calls with no resolution. Finally I contacted my credit card company. They logged the details snd asked me to email full details. It can be cumbersome but it is worth keeping details of missing issues and call centre conversations. I received a refund from the credit card company a few days later. As the cost was over £100, they processed a Section 75 refund. The credit card company can do a recharge if under £100.My recommendation is that don’t deal with the ridiculous behaviour of Radio Times call centre staff but go to your card provider. I would always pay by credit card for the extra protection. Also if you have an iPad or similar, many libraries offer it for free on their book/magazine app. You can also set up a subscription to notify you weekly about the latest issue. I just had enough of Immediate Media. Don’t let them wear you down!Never again! They lost a long-standing customer as they have no customer service.
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