My experience at this hotel was extremely disappointing. Due to a flight delay, we were forced to stay at this hotel late at night. Despite our situation, we were made to wait at the reception for almost 2 hours. Although there was only one staff member, he showed no sense of urgency and acted very slowly, even though he was fully aware that we were in a difficult situation. This felt careless and unprofessional.We were already exhausted and stressed after our delayed flight, and this unnecessary waiting made everything much worse.Additionally, the breakfast that should have been included in our stay was not provided. There was no information given and no alternative or compensation offered. This level of service is not acceptable for an international hotel brand.We trusted the Radisson brand when choosing this hotel, but the service we received completely damaged that trust. I would not recommend this hotel, especially to travelers who experience flight delays.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel accomodations for business travel, leisure travel, vacation getaways and event planning with Radisson Hotels. Make a Radisson, Radisson Edwardian or Radisson SAS hotel reservation online. Join Radisson's Gold Rewards loyalty program - earn GoldPoints for free hotel, air and entertainment.
