Review Time
Surbhi and Rishabh provided exceptional service throughout my stay. They were professional, attentive, and made everything seamless. Their hospitality truly reflects the high standards of Radisson Blu London Central. Surbhi and Rishabh were outstanding—friendly, helpful, and genuinely caring. They made the entire experience easy and comfortable, and their service exceeded my expectations.
Surbhi and Rishabh provided exceptional service throughout my stay. They were professional, attentive, and made everything seamless. Their hospitality truly reflects the high standards of Radisson Blu London Central. Surbhi and Rishabh were outstanding—friendly, helpful, and genuinely caring. They made the entire experience easy and comfortable, and their service exceeded my expectations.
RE: Radisson Manchester AirportI had an issue with the company app. Aline responded to my inquiry and passed the detail onto software support staff. Aline also provided helpful information. Her friendly manner and willingness to assist was much appreciated and I can therefore recommend this hotel for the service I recieved.
Appalling room situation, broken toilet, bathroom door is broken too, broken shower handle, dirty and outdated bathroom tiles and very disgustingly full of mouldy shower. Such a top-brand hotel with a premium price and this facility is cheating with people. I would avoid Radisson in all my future choices everywhere in the world, not just because of this hotel. The very next day I used another Radisson elsewhere and had a similar unsatisfactory experience. They have a serious condensation problem in the room, and there is a lot of water around the window. I reported it to the hotel team and they said they would fix the window the next day, which they didn’t, and I cancelled my further stay in the hotel. They advertise that they have parking in the hotel, which is not for everyone; this should have been clearly mentioned at booking sites. They were misleading customers. Furthermore, such a premium-priced hotel and not providing bath robes/slippers for standard rooms was preposterous. I will never use Radisson anywhere ever again, not in the UK, not anywhere in the world, and if you don't want to get disappointed with the facility and value for money, avoid it at any cost.
My experience at this hotel was extremely disappointing. Due to a flight delay, we were forced to stay at this hotel late at night. Despite our situation, we were made to wait at the reception for almost 2 hours. Although there was only one staff member, he showed no sense of urgency and acted very slowly, even though he was fully aware that we were in a difficult situation. This felt careless and unprofessional.We were already exhausted and stressed after our delayed flight, and this unnecessary waiting made everything much worse.Additionally, the breakfast that should have been included in our stay was not provided. There was no information given and no alternative or compensation offered. This level of service is not acceptable for an international hotel brand.We trusted the Radisson brand when choosing this hotel, but the service we received completely damaged that trust. I would not recommend this hotel, especially to travelers who experience flight delays.
Nice enough hotel, not enough staff on reception so its hard to get to the front to talk to someone.Parking is a nightmare, if you book and pay for parking. ITS NOT GUARANTEED, in fact you get told to park anywhere, on the verge, on double yellow, on the grass verge just don't block anyone in.How you can pay and it include parking when there is clearly a problem is awful. Thats miss selling, we almost found no where to park, we just got lucky.
I'm currently in Raddison blue Amsterdam airport. It is a negative experience. I've stayed at this hotel in the past for work. This time, I found it extremely run-down. My room was dirty, especially the bathroom, which had organic residue from the previous guest. Breakfast and the selection are a bit poorer than in the past. I was forced to buy a small bottle of water (less than half a liter) for €5 because there was nothing in the mini-bar. I'm writing this review with regret, as I remember it much better.
My recent experience with Radisson Rewards has been one of the most astonishing displays of customer-service ineptitude I have encountered from any global hotel group. What should have been a simple, easily resolved issue has instead revealed a loyalty programme that is uncommunicative, evasive, process-driven at the expense of common sense, and seemingly indifferent to both customer experience and basic accountability.Radisson Rewards’ handling of my recent booking has been nothing short of astonishing. I booked a Sydney property through Radisson months in advance while it was still part of their portfolio, only to discover—upon arrival—that my reservation had been silently deleted from their app because the hotel had exited the brand. Radisson provided no notification of this transition whatsoever, leaving me to arrive at a hotel I knew nothing about, with none of the elite benefits I had booked under and with no explanation until I chased them. This was a clear operational failure that created entirely avoidable inconvenience, confusion, and disruption.What followed was an even more troubling display of customer-service ineptitude (via their Instagram messaging system, since the customer relations team do not response to any emails).Despite repeatedly explaining the issue, Radisson responded with templated, irrelevant policy statements, ignored the core problem, sidestepped the question of compensation, and ultimately ceased engaging altogether. This wasn’t a complicated situation, it required only basic accountability and a simple gesture of goodwill. Instead, Radisson chose evasion over service, and rigidity over common sense, demonstrating a loyalty programme more interested in hiding behind terms than supporting loyal guests. Radisson’s actions (and inaction) reveal a programme that: • cannot maintain accurate booking records, • does not inform customers of major changes, • hides behind terms instead of providing service, • does not value VIP-tier loyalty, • and appears incapable of resolving even simple, straightforward customer issues.If this is how Radisson handles operational failures - especially for long-standing VIP members - then travelers should NEVER rely on the Radisson Rewards programme for anything involving elite status, stay credits, or customer support.Based on this experience, I cannot recommend Radisson or its loyalty programme.
Honestly, difficult to know where to begin. We foolishly chose to ignore the terrible reviews of Park Hall, thinking the issues others had raised would surely have been resolved by now. No.Let’s walk through our experience. We were there for a friend’s wedding, and had travelled 5 hours to get there. We checked in and were given vague directions to our “apartment”. It was dark and poorly signed. We found it, and went in- ok, a bit rough, but it’ll do. Wait- the curtains don’t fit properly. You can see straight in as you walk past. Let’s turn on the bedside lamps- oh, there aren’t any. Just two holes in the wall where they should be. We’ll have to use the £5.99 lamp from Wilkos in the desk. The kitchen sideboard (yes really) is badly fitted and wobbles, and the rough edge faces out. Interestingly, in the cupboard there’s a hot and cold water feed….going nowhere. The clothes rail is just a pole propped up between two notches. The bed- dear Lord, the bed- really poor quality. We decided to complain, but there was no details in the room about how to contact reception- nothing. Not even a ‘welcome’, or ‘breakfast is served between these times’ or ‘in an emergency’. Nothing. We went back to reception and said we had an issue with the room- “oh- the WiFi right?” We hadn’t even got to that but good that you predicted a regular problem. In the end we checked out and went elsewhere, as their only other option was a mildly less terrible Butlinsesque chalet thing, down a pitch black path, surrounded by a group of young men who were there for a nightclub party. No thanks. If you’ve read this far, then you’ll see that this place deserves a swerve. Seriously- avoid. Stay in Eccleston instead at Parr Farm- we did, and it was great.
I get the feeling you're behind some of your competitors, including Melco Resorts, Āman Resorts, and Dorchester Collection I guess that happens when you weaken a commitment you made. Quit delaying and share a concrete plan with firm deadlines. From afterthought to action. RadissonHotelsRunaround.com
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