Go to another company, the services is not representative of the costs. We were miss sold our furniture and the pricing was very underhand. Firstly, we had a pleasant visit to the St Albans store. It was a nice environment and people seemed friendly. However, when we came to order, the service was not clear or helpful. The pricing was not discussed with us, we were not given clear options of fabric or told the costs of the fabric choices. We asked the store to draw a floor plan to confirm what furniture would fit. They never provided us with a copy of the drawing but confirmed a 2 and 4 seater would fit. We placed the order based on this recommendation however when we have visited our new home, the furniture we have ordered doesn’t fit. When we have raised concerns with Raft and they will not return our deposit despite this.They have taken a long time to respond to our concerns, their alternative suggestions involve either spending a further £1000 or having a sofa which is not fit for the purpose we bought it for. I have lost all faith in them and if anything went wrong in the future, I do not believe we would get any help. I have emailed and called twice this week but with no answer or response.
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Raft Furniture was founded in 1999 by Heinz Frye and Mick Quinn. A family-run business that refuses to take shortcuts, Raft is committed to style that doesn't cost the planet.
With three showrooms in Westfield White City, Richmond and St Albans, Raft embraces the art of slow, easy living with timeless designs and skilled craftsmanship. Raft sofas are handmade in-house in North London and its signature reclaimed teak furniture is crafted from timber that has been salvaged from old Indonesian homes, ships and bridges and dried in a solar powered kiln.
Raft is a reclaimed teak specialist and a leading expert in handmade sofas. Raft epitomises relaxed yet refined style, embracing thoughtful interior design and slow, sustainable furniture. A timeless antidote to fast furniture and throwaway culture.
Raft is the ultimate location for bespoke manufacturing, personalised interior design and knowledgeable customer service. See more
