Review Time
Excellent customer service I ordered a sofa that was to large to get through door on delivery, it was taken back to the factory and the base was remade to fit I was updated on process and after a speedy turn around sofa has been delivered and looks amazing ! Highly recommend
I’ve been a loyal customer for years! I love Raft’s concept, ethos, sustainability manifesto, quality, design and their superb customer service.
I bought my sofa ages ago and it still looks as if I bought it yesterday. I had a problem with it and they came and repaired it, no questions ask.
We just bought a magnificent set of table and chairs and we couldn’t be happier.
Thanks Raft for all you do for the environment and your customers.
Raft in StAlbans is my go to place when I buy furniture. Beautiful selection of superior quality sofas, storage units, desks, tables etc. Tony and the Team are extremely knowledgeable and nothing is ever too much trouble. It’s a delight to go to the store. Sue Evans
I am sharing my experience with Raft Furniture (also trading as House of Raft Furniture) to warn potential customers.I placed an order and paid a deposit, which I later cancelled within my legal consumer rights. Despite this, Raft Furniture has refused to refund my deposit and instead attempted to issue a credit note, which is not lawful in this situation.I made repeated efforts to resolve the matter directly through customer service and attempted to escalate the issue to senior management. These attempts were unsuccessful, with no effective escalation route provided and some communications failing entirely. This left me without any meaningful way to resolve the issue internally.This situation caused significant distress, financial hardship and loss of time, particularly as it coincided with serious personal circumstances following a natural disaster abroad.Based on my experience and wider reports, this appears to be a longstanding practice, with refunds routinely withheld under the guise of “contractual terms,” regardless of statutory consumer rights. Customer service was dismissive, obstructive and showed little regard for legal obligations or customer welfare.I have since raised a formal complaint and have reserved my right to pursue the matter through Trading Standards and the Small Claims Court.My advice: Avoid Raft Furniture entirely. Their handling of refunds and customer care is unethical, unlawful, and deeply distressing.
Had an amazing experience with Raft from start to finish. Hosna, our advisor, was so friendly and helpful throughout. She was incredibly knowledgeable and kept us updated throughout the process. Our new sofa arrived in good time just before Christmas and we are delighted with it. The quality and comfort is unmatched. An investment piece for sure but absolutely worth every penny!
Raft helped me out in very tricky situation. I was basically scammed by my original builder which meant my flooring was delayed for a significant time which had the knock on effect of me not being able to accept the delivery of my sofa. Raft in particular Tony & Hosna were very understanding of my situation and really worked with me to get it over the line without any fuss or unwanted pressure. I have recently had it delivered and the product is excellent. The delivery guys must also get a mentioned. Delivered without fuss and put together very swiftly - All round very worthy of 5 star recommendation
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Raft Furniture was founded in 1999 by Heinz Frye and Mick Quinn. A family-run business that refuses to take shortcuts, Raft is committed to style that doesn't cost the planet.
With three showrooms in Westfield White City, Richmond and St Albans, Raft embraces the art of slow, easy living with timeless designs and skilled craftsmanship. Raft sofas are handmade in-house in North London and its signature reclaimed teak furniture is crafted from timber that has been salvaged from old Indonesian homes, ships and bridges and dried in a solar powered kiln.
Raft is a reclaimed teak specialist and a leading expert in handmade sofas. Raft epitomises relaxed yet refined style, embracing thoughtful interior design and slow, sustainable furniture. A timeless antidote to fast furniture and throwaway culture.
Raft is the ultimate location for bespoke manufacturing, personalised interior design and knowledgeable customer service. See more
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