This experience was utterly disappointing. The service offered a ride from one city to another, accepted payment, and clearly confirmed that the payment was successful and the booking was completed. However, more than two hours later, they cancelled the ticket, claiming there were “no seats available.” This goes beyond a minor inconvenience; it reflects a complete failure of basic service. If there are no seats, payment should not be accepted, nor should a booking be confirmed. Learning this after confirmation indicates either a lack of competence or a malfunctioning booking system. The situation worsened as this train was part of a longer journey. We had a confirmed connecting train which was jeopardized due to the service’s error, leading to unnecessary stress, uncertainty, and potential financial loss. Selling a ticket, confirming payment, and then cancelling hours later due to unavailability is unacceptable. A service that cannot effectively manage availability and confirmations should not be handling international train tickets at all. I would strongly recommend that others reconsider relying on this service for time-sensitive or multi-leg journeys.
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Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
