We initially booked 3 trains using Rail Ninja, for a Portugal and Italy trip.
Our expectation for using a third-party booking system was to have one app that would have all our tickets in one spot and in exchange, we would pay a reasonable service fee. Our initial receipt only indicated the total price. However, after some scrutiny, we were stunned to discover unexplainably exorbitant service fees. In two bookings, the service fees were more than the actual ticket price. For example, on a $40 ticket, we paid an additional $82 service fee, for a total of $126. If we had booked directly through the rail company, there would be no service fee, and our total ticket price would have been close to $40. In a third booking, on a $275 ticket, we paid $177 service fees.
We are disappointed we booked with Rail Ninja before we investigated the fees, so going forward, we will definitely forgo the convenience of one stop shopping and book directly with the much cheaper rail companies.
Claim your business profile now and gain access to all features and respond to customer reviews.
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
