Systematic scam behaviour – posing under “Eurostar” branding and zero support.
This is not an isolated mistake — it is clearly a pattern. Read recent Google reviews.
Like multiple other reviewers, I booked through this website believing it to be an official Eurostar service due to the site branding and browser tab wording. During the booking process, the travel date was switched to the following day without clear warning, resulting in an accidental booking for the wrong date.
When I arrived at the station, Eurostar staff tried to help but immediately told me they could not assist because the ticket had been booked through a third-party reseller. I was advised to contact RailClick directly.
That was impossible. I called the phone number provided in the booking confirmation multiple times. It only connects to an automated Spanish message, with no way to speak to a human or receive help. There is effectively no customer support at all.
Because of this, I was forced to buy a brand-new ticket directly from Eurostar in order to travel, paying close to £400 for a one-way journey.
Reading other reviews here, it is obvious this company:
- Presents itself as Eurostar when it is not
- Uses a booking flow that causes date “errors”
- Becomes unreachable once payment is taken
- Leaves customers stranded and out of pocket
This behaviour is a scam. Avoid this company entirely. Book directly with the actual train operator.
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At railclick.com, we specialize in providing fast and easy train ticket bookings for journeys across Europe. As an official partner of Trenitalia, Renfe, NSCF, DB, NS, SBB, ÖBB and Eurostar, we grant our users access to over 12000 destinations, including iconic cities like . Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring Europe at their own pace!See more
