I booked a return ticket for two persons from Malaga, Spain to Granada, Spain. Departure date was February 25, 2026, and return date was February 26, 2026.
The cost was 74 Euros for the tickets + a service fee of 5.30 Euros.
Renfe (the Spanish rail service) cancelled both legs of the journey for technical reasons. We were obliged to book a return journey by bus instead.
When I requested a refund from Railclick, they claimed that the 74 Euro cost of the tickets was a non-refundable "booking fee". This directly contradicts the identification of the 74 Euros on the receipt as the cost of the tickets themselves.
They refuse to refund the cost of a cancelled train. This is pure theft. Do not use Railclick EVER.
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