Honestly if I could rate a Zero I would I’m so disappointed in Rain! 😡 I made a double payment back in July, and to this day over 3 months later I still haven’t received my refund! I’ve spoken to so many customer service agents, sent proof of payment FOUR times, and even followed up through emails, yet nothing has been done.Three tickets have been opened for the same issue, and every consultant keeps saying “it’s been escalated” — but clearly, no one is doing anything about it. I even asked them to just use the extra money for my next month’s payment, and they still didn’t!Now I can’t even pay for my WiFi because they’re still charging me for August — even though I already paid double. It honestly feels like I’ve been scammed. 😤This is by far the WORST service I’ve ever received. No refund, no follow-up, no accountability! I’m seriously considering cancelling my Rain account because this is just unacceptable and beyond frustrating.
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