Review Time
Rain billing practices are shit. Please excuse my language but I am frustrated. I had a rough month in February and I could not pay for the Wi-Fi and as a result they switched off the service. I paid today thinking that I am paying for march since the service was switched off for february and I am not supposed to be billed for a service I did not use. Today I paid but they did not switch my Wi-Fi back on. When I call them, they say the money is for february and I must pay again for march. But how is this fair? Why should I pay for a service that was not rendered? This is not fair!
Reference Number: 44742836
rain used to have an amazing "do it yourself" platform on their website. You could manage everything so seamlessly. Now it takes me a whole 3 days to cancel a sim card that I no longer need. Greatly disappointed and considering leaving and opting for a more smarter option. Its not as great as it used to be. From taking great steps to nose diving and conforming to all these other cooperations that hide everything through a call. If I could swear I would, but I don't want this to get taken down. Heads up to anyone who's considering them. There goes my recommendation out the window. Thanks rain.
I would like to write a review about Rain Internet Service Provider
Call started with a bang. Great individual that helped me. One or two questions miss misleading which I came to be aware of later.
Rain definitely portrays a over promise but Under deliver service.
I rate there service 1/10. 1 purely for the one person who actually tried to help me which is not his fault. Unfortunately it seems like Rains infrusture is extremely poor. I have ordered a 5g 101pro router for delivery. Unfortunately after multiple calls between Rain and the courier service and I mean multiple calls. It's bad everyone. They can't even get a delivery delivered. Imagine what the aftersales will be. So disappointing it is unreal. Scary thing is I am actually giving them opportunity after opportunities to get this sorted. It is unbelievable how they advertise but yet it seems like they don't want my business. Getting the basics done should be easy. They can't do it. Promise after promise. They will need to win me over if they wish for me to continue. Last chance Rain. Final opportunity.
Order number 9928489. Refer to your call log notes
Don’t go anywhere near this absolutely terrible WiFi service
I cancelled in March last year. I received confirmation and thought it was over. I was then debited in April again. I phoned them and they assured me they would escalate the issue. To this day I’ve received no calls, no emails, no sms. The same process happened for the next 5 months. Costing me a total of R3540. Every month I called and the same process. The best thing about this, THE SIM CARD NO LONGER WORKS. I’m paying for a ghost service. It got so bad that I had to cancel the credit card I used for the payment as no one at rain can find a brain cell in their entire company to assist me. Now today I get an email stating that I owe them R4870 ???? What the hell ? Please don’t go near them. This is a criminal organisation
Unfortunately I will not be contacting them as I have tried many, many, many times. I’ve even met with a consultant IN PERSON. Your promises as as trustworthy as a politician. You say all the right things but don’t deliver anything you promise. I stand by my statement. Rain is rubbish
I ordered a loop device on the 11th of February 20226,Order No 9916640 I followed up with rain via their chatbot service then it told me they're awaiting instructions from the courier company called ccd,when I called ccd the said they're awaiting instructions from rain it's been ongoing since the 11th,terrible
False Advertising – Totally Unreliable
I bought Rain’s service expecting what they promised: 30 Mbps download and reasonable upload speeds. What I got? Download is spotty at best, but the upload — the one thing my wife needs for her job — is a pathetic 5 Mbps.
This isn’t just inconvenient, it’s unacceptable. Rain sold us a lie. If you need your internet for work, don’t be fooled by their flashy marketing. Their speeds are a joke, their service is unreliable, and their advertising is misleading, We have had rain 2 days and it is constantly on and off. The sim cards provided only work sometimes.I got rain to improve my internet. I had no idea it could be worse than what it already was. Selling false promises affects remote income.
I have had a very bad experience with rain loop unlimited package
I am still waiting for the refund please kind assist,my loop package only worked for the first mongh only in october2025, november 2026 i started having problems with the wifi that i requested cancellation,refund n loop collection but still in December 2025 money was deducted from my account again yet the router wasnt working
So after calling for3,months they hsve eventually collected the loop but stll deducting from my account but the router was not worki g
I just want my refund from the month i cancelled my package,i have screenshots
Poor service I have been trying to request for call from them for weeks but no one has called me back ,I tried to called them and one their consulted picked up the phone and did not speak yet I could hear that there was someone in background
After my initial complaint and updating it with order and reference numbers as requested, I regret to say that my issue remains unresolved. I have reached out to the support team daily, who escalated my query, but there has been no outcome. Today, a manager escalated my order, yet still no progress. The team continues to assure me that their logistics department will return my call the same day, but that has never occurred. The last representative provided me with a number for their logistics department, which turned out to be a courier number. For context: 1) My order was placed on 8 January 2026; 2) the service deducted the pro-rate fee for January 2026 on the same day; 3) I was contacted for delivery on 14 January 2026 between 12h00 and 14h00, but the delivery did not happen; and 4) since 14 January 2026, I have been calling the support team without any results!
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