Absolute Nonsense! They have been debiting my account on two occasions in one month and this has happened more than once when I had already made a payment. I tried to report the issue. They sent me a ticket reference 38475376 and have been saying they'll get back to me. I'm still waiting. Mind you I sent proof of the money they have been taking from my account as they requested. What I do not understand is how they have access to my previous account when I had changed my banking details! I just want them to refund me!
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