If I could give no stars, I would. I cancelled my Rain service in March 2025, and the cancellation was confirmed telephonically. Despite this, Rain has continued to harass me with payment demands for a service I no longer use.In June, after months of back-and-forth, I was told the only way to resolve the issue was to pay R50 as a “promise to pay.” I complied in good faith, as I was assured that all outstanding credit would be deducted, my account cancelled, and the router collected. In July, a courier arrived (without prior notice) to collect the router. Since then, I have received no written confirmation of cancellation, no acknowledgement that the router was logged as returned, and no final account closure.Instead, I continue to receive calls demanding payment — despite Rain’s verbal assurances that I owed nothing further. I have sent multiple emails with no written responses, and customer service agents keep making empty promises.This entire experience has left me feeling misled and scammed. What should have been a simple cancellation has dragged on for over six months. The service itself never even worked properly at my address, and yet Rain has made cancellation deliberately difficult.I am extremely disappointed with the lack of accountability and professionalism. Rain — I urge you to take responsibility, honour your commitments, and finally close my account properly.
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