Rain Customer Service TeamI am writing to formally lodge a complaint regarding the unjust billing and disconnection of my Rain Wi-Fi account.I applied for a Rain Wi-Fi service on 28 August 2025 through one of your agents. At no point during the sign-up process was I clearly informed of the billing structure or payment schedule. The agent assured me that the billing would only start on 1 st not even saying 1st of what month.However, to my shock, my Wi-Fi service has already been disconnected,and I have been told that I am overdue by R649 a full month’s payment from 1 August 2025.This is highly inaccurate and unacceptable, as I did not even have an account or active service with Rain at that time. The service was only initiated on 28 August 2025,and logically, if any billing were to apply, it should be pro-rated from 28 August to 1 September, not a full month in advance.I tried to resolve this issue via customer support. I chatted with an agent named Lelia,who promised to escalate the issue and reactivate my service. However, no action has been taken, and my connection remains suspended. I also spoke to another agent named Richard,who disconnected the call after I explained my situation – this is not only unprofessional but deeply frustrating.I work from home, and this disconnection is threatening my job and livelihood all due to the negligence of your sales agent who failed to explain the payment terms correctly, and due to your billing system that is now demanding payment for a period before I even signed up.Furthermore, I am now being told that this will reflect negatively on my credit score. This is completely unfair and unacceptable. I have acted in good faith, and your internal miscommunication should not become my financial and professional burden.I formally request the following:1. Immediate reactivation of my Rain Wi-Fi service.2. A corrected invoice that only reflects charges from 28 August 2025 onwards,pro-rated as appropriate.3. A full investigation into the conduct of your sales and customer service agents.4. Confirmation that no negative listing will be made on my credit profile due to this error.5. A written apology acknowledging the inconvenience caused.I trust that you will handle this matter with urgency. If I do not receive a resolution within , I will have no choice but to escalate this to ICASA and the National Consumer Commission**, as this is a clear case of misleading sales and unfair billing.I look forward to your prompt respons
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